Reverse Airtel Money Malawi?
To reverse a wrong Airtel Money transaction in Malawi, you can dial *211# and navigate to the reversal option, or use the MyAirtel App. The reversal is free when the transaction was sent to a wrong number. Airtel processes reversals within 48 hours.
According to Airtel Malawi, when you send money to a wrong number, the company initiates a reversal after verifying with the recipient. The convenience fee is not charged for erroneously sent funds.
Steps to reverse via USSD:
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Dial *211# — Open your phone’s dialer and enter the Airtel Money menu code.
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Select option 7 — Choose “My Account” from the menu.
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Select option 5 — Choose “Reverse Transaction” from the submenu.
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Press 1 — Confirm the reversal request.
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Enter transaction details — Provide the transaction ID or reference number of the wrong payment.
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Wait for confirmation — You will receive an SMS confirming the reversal request has been submitted.
Steps to reverse via MyAirtel App:
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Open the MyAirtel App — Download from Google Play Store if you don’t have it.
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Log in — Use your Airtel Money PIN.
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Go to Help — Tap the help or support section.
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Request reversal — Follow the prompts to submit a reversal request for the wrong transaction.
Important details:
- Processing time: Up to 48 hours for verification and completion.
- Cost: Free for transactions sent to wrong numbers.
- Requirement: You need the transaction ID or reference number.
- Recipient authorization: Airtel must verify with the wrong recipient before processing the reversal.
According to Maravi Express, Airtel Malawi’s acting Money Head Khumbo Phiri stated that the 48-hour window allows both Airtel and the third party to validate the failed transaction before refunding the customer.
Tip: Always double-check the recipient’s phone number before sending money. Once a transaction is successful, the reversal depends on the recipient’s cooperation. If you use Airtel Money for business payments, you might also be interested in registering a business in Malawi.